Investor Charter - RA

Investor Charter in Respect of Research Analysts

Comprehensive investor charter outlining our commitment to transparency, fairness, and investor protection in research analyst services.

A. Vision and Mission Statements for Investors

Our commitment to investor welfare

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of Business Transacted by the Research Analyst

Our business activities and commitments

To publish research report based on the research activities of the RA

To provide an independent unbiased view on securities

To offer unbiased recommendation, disclosing the financial interests in recommended securities

To provide research recommendation, based on analysis of publicly available information and known observations

To conduct audit annually

To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts

To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place

C. Details of Services Provided to Investors

Our service commitments (No Indicative Timelines)

Service Delivery

Onboarding of Clients
Sharing of terms and conditions of research services
Completing KYC of fee paying clients

Disclosure to Clients

To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any
To disclose the extent of use of Artificial Intelligence tools in providing research services
To disclose, while distributing a third party research report, any material conflict of interest of such third party research provider or provide web address that directs a recipient to the relevant disclosures
To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst
To distribute research reports and recommendations to the clients without discrimination
To maintain confidentiality w.r.t publication of the research report until made available in the public domain
To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services
To treat all clients with honesty and integrity
To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information

D. Details of Grievance Redressal Mechanism

How to access grievance redressal

Mode of Filing Complaint with Research Analyst

In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

Mode of Filing Complaint on SCORES or with RAASB

SCORES 2.0

A web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner

https://scores.sebi.gov.in

Two level review for complaint/grievance against Research Analyst:

• First review done by designated body (RAASB)
• Second review done by SEBI

Email to designated email ID of RAASB

SMARTODR Platform

If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.

Physical Complaints

With regard to physical complaints, investors may send their complaints to:

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051

E. Rights of Investors

Your rights as an investor

Right to Privacy and Confidentiality

Right to Transparent Practices

Right to fair and Equitable Treatment

Right to Adequate Information

Right to Initial and Continuing Disclosure

Right to receive information about all the statutory and regulatory disclosures

Right to Fair & True Advertisement

Right to Awareness about Service Parameters and Turnaround Times

Right to be informed of the timelines for each service

Right to be Heard and Satisfactory Grievance Redressal

Right to have timely redressal

Right to Exit from Financial product or service in accordance with the terms and conditions agreed with the research analyst

Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services

Additional Rights to vulnerable consumers – Right to get access to services in a suitable manner even if differently abled

Right to provide feedback on the financial products and services used

Right against coercive, unfair, and one-sided clauses in financial agreements

F. Expectations from the Investors (Responsibilities of Investors)

Your responsibilities as an investor

Do's

Always deal with SEBI registered Research Analyst
Ensure that the Research Analyst has a valid registration certificate
Check for SEBI registration number: Please refer to the list of all SEBI registered Research Analyst which is available on SEBI website
Always pay attention towards disclosures made in the research reports before investing
Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through Centralized Fee Collection Mechanism (CeFCoM) of RAASB if research analyst has opted for the mechanism. (Applicable for fee paying clients only)
Before buying/ selling securities or applying in public offer, check for the research recommendation provided by your Research Analyst
Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation
Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services
Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst
Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received
Always be aware that you will not be bound by any clause, prescribed by the research analyst, which is contravening any regulatory provisions
Inform SEBI about Research Analyst offering assured or guaranteed returns

Don'ts

Do not provide funds for investment to the Research Analyst
Don't fall prey to luring advertisements or market rumors
Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst
Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst